tom holland. but they've been together so long that it doesn't have the heat, respect and tom holland please have a good weekend. plus no movie for that damaged cruise ship still sitting there at pier 27in san francisco after a collision with the dock yesterday. our christian captain on the ground as the coast guard assesses the ship's safety. plus, we talked live with one of the passengers stuck on board that cruise liner. from ktvu fox two news, this is the four and we are learning more about the cause of that system failure for oakland's 911. emergency dispatch center. the city blames a power outage but a recent grand jury report that we've reviewed detailed issues with the system long before yesterday's outage. welcome, everyone to the four on this

friday afternoon. i'm heather holmes. and i'm alex savage. for now, oakland's emergency calls are being answered, but they're being dispatched more slowly and manually. this all comes as vendors are working to repair the system for the city. our brooks jarocz has been following the situation throughout the day. brooks where do things stand this afternoon? well, alex, right now this is still a big problem, especially for first responders because their automated dispatching system is still down. that means they're using pen and paper to handle emergency and non-emergency calls as they come in this all began more than 24 hours ago in unexpected power outage left dispatchers in the dark thursday afternoon. computers phones, 911 and the computer aided dispatch system all went down. ten minutes later, the city says emergency calls were routed to the alameda county sheriff's office. now a source tells me the communication center failure isn't a surprise because the transfer switch that goes between the battery backup and

the gerator has been broken for at least two years. the source says the batteries only lasted so long in claims call takers were shuffled to the fire dispatch center at station one. now the city says while the phones are back up, the automated dispatching system is still not working, adding there are manually performing some functions which are normally automated as a result, routing calls is currently slower than normal. all emergency calls are being ansred and appropriately dispatched for police, fire and medical services. but the city has not provided an estimate as to when those systems may be back up and running. okay. so, brooks, we know now that the power is back on. so why aren't those dispatch systems still? why are they still down? well, that dispatching system is actually 20 years old. and this collapse comes two weeks after a big civil grand jury report warned that the city risks a catastrophic failure of the system. and if this happens, they will be back to paper and pencil as they were during the recent ransomware attack. of

course, we know that has happened now. and the grand jury also found the software, the hardware. it's all so out of date. it's no longer supporta■óble. in fact, the oakland police department is actually forced to buy replacement parts over on ebay. so oakland and one other city are really the only customers left in the nation to have that old system. and they did actually buy some new equipment . but it's now five years old and it's never been installed. all right. so brooks, it sounds like city officials in oakland knew that this kind of an issue was a possibilit for several years. why weren't steps taken to upgrade the system and this equipment? well, that's a good question. i mean, the source describes the current hardware is sort of duct taped together with equipment failing to turn back on this time around. and the grand jury was told for years this update would be another six months, another six months, and here we are many years later. the oakland police officers association association

said late today that police officers, dispatchers, even the county grand jury all warned that this very thing could and would happen. all right. really appreciate it, brooks jarocz reporting live for us there in the newsroom. brooks, thank you . all right. 24 hours after the ruby princess cruise ship crashed into a san francisco pier. crews are continuing to work on repairs. that ship is supposed to leave on another cruise. and passengers are already on board the vessel. but late today, those passengers found out they will not be leaving untilun sday. christian captain has been monitoring this situation. he joins us now live from the san francisco waterfront. and christian, you have to imagine the passengers on board that ship who are stuck waiting right now must be pretty frustrated. yeah very frustrated. alex, as you said, those passengers learning now that they will not be departing until sunday, 4 p.m. at the earliest, as you said, those passengers frustrated were getting some second hand reports

from those passengers that some passengers actually are saying that they want to get off the ship, but that the ship is telling them that they have to stay on board just in case they are ready to go. now we are getting a new up close look at the damage on the side of the ruby princess with the paint in the area. now removed. crews from the port inspected what appears to be a hole in the hull. now, princess cruises has said repair work was complete, but passengers are telling us they're still hearing grind noises coming from the damaged area and are watching it all from their decks, passing injures say they're starting to get frustrated and feel like they're not being told the whole story. they're waiting for information from the coast guard. they got to get released from the coast guard, the coast guard, the coast guard that i mean, me being an ex machinist, i understand that it's going to take a while to fix that thing. and they got the structural issues and all that. and again, the latest data we're hearing now or the latest word we're hearing from passengers is that they are scheduled to depart at

4 p.m. on sunday. we don't know what that means, whether they'll be going for a full ten day cruise at that point, whether there's going to be a shortened cruise, whether they're going to be offering some kind of compensation to the passengers. still a lot of questions out there, alex. yeah. so obviously the timeline a bit in flux here. but in the meantime, christian, are we learning anything more about the investigation into exactly what caused the collision in the first place? yeah, that investigation underway by both the us coast guard and the national transportation safety board, the san francisco bar pilots confirming again that a bar pilot thats a person who is familiar with the san francisco bay, a local pilot, was on board that ship at the time. we reached out to try to find out more information about that bar pilot, like who they were, whether they had any other issues in the past, whether they have actually been relieved of duty, so to speak, at this point. the bar pilots association not telling us anything more about that investigation. we are waiting to

hear from the us coast guard about the very latest and what they're going to do, going to be doing here. again, they're trying to determine who was at the controls, who was issuing commands. the us coast guard told me that while a bar pilot may be in control of the vessel, when it comes into the san francisco bay, ultimately the captain of the ship is still in control of that vessel. so still a lot of questions about that investigation and where it goes from here, alex? yeah, a lot of questions about what went wrong there yesterday as, again, the timeline now pushed back for when that ship is likely to leave port there in san francisco. christian captain with our live report. christian, thank you. and we are taking a live look now at the princess cruise ship where more than 3300 passengers bound for alaska. as christian was mentioning, still stuck there, including don thompson learning that they won't leave now until sunday. a don joins us now live aboard the ruby princess. so describe it a little bit more about the situation there on the ship and what exactly are you being told

? well, the information has been a little bit sketchy. you know, updates come every now and then from the captain. but the most recent report was that we would be leaving sunday and we would be receiving a letter describing the compensation that would be given and passengers could make the decision to get off the ship and cancel the cruise. we don't know what sort of reimbursement will be available, but i've talked to a handful of passengers who are, you know, frustrated and trying to make the decision whether to cancel the cruise and go home, although a lot of people have flown in from around the country and, you know, have to deal with that decision on they've turned it into the they mentioned it was a seven day cruise. now and so we had five ports set up in alaska that has been now reduced down

to two with both the we were looking forward to cruising and the inside passage. but one of the ports has been canceled. like i said, actually three of the five have been canceled. so and don, you talked about what's being offered here by by the cruise company. and we did just get an official news release from ruby princess cruises. and they're saying that guests who elect to cancel the cruise will receive 100% in terms of a refund for that cruise with that being said, let me ask you here. i mean, just, you know, given the damage that's been done to this ship, the delayed departure here, are you having any second thoughts about going on this cruise? no, not not really. i mean, we've kind of committed we've you know, we blocked out a ten days for vacation time doubts as far as issues on the sea or safety. not at all. not. not at all. it's still going to

be a ton of fun and it's just going to be shortened. and you know, as as my family said, we're not going to let this put a dent in our vacation like that. don, though, what is the treatment like on the ship right now? obviously, the plans were to already be out there on the open water. instead, you're just sitting there at port in san francisco. yeah, well, we're all having a lot of fun. i mean, things are kind of normal, except we're not bouncing up and down and swaying on the ship and i did hear a handful of people say, boy, i really wish we'd get out to sea so we could gamble. so the attitude is really pretty good. but there are you know, there's a handful of frustration now about having to make a decision on whether to stay or whether to go. and before you headed down there to the port in san francisco to board the ship where you're given any sort of heads up by by the cruise company about the collision, what happened? so you had sort of some context for what was

going to unfold? well, that's a that's a huge no. okay. we didn't get an announcement on the ship until we were scheduled to leave at 4:00 on thursday. the announcement came at, i believe, 5:00. you know, that there was a problem. but there was a little bit of word of mouth going around the ship. but overall, they kept it pretty, pretty quiet. and i'd say i'm going to guess 75, 80% of the passengers had no idea until the first announcement came on thursday night. yeah. and don, as we prepare to let you go, are you satisfied with how princess cruise has handled this whole situation? yeah, i mean, overall , i think that i'm sure they have the reasons for holding back information a little bit. it would have been nice to know, you know, hey, we're leaving in two hours versus two days or or the work is being done, you know, but there wasn't really it was just, well, there's a delay.

we'll get back to you. we don't know if we're leaving, you know, later today or tonight. it was very kind of open ended and unclear. and just in other words, wait for the next announcement. so you know, i'm sure they're doing their best, but we could have used a little more information. okay. all right. don thompson, appreciate you taking the time. it's nice to chat with you. we hope you have an enjoyable cruise there. once you push off there from the port in san francisco. okay thanks, guys. all right. take care, don. all right. thanks, guys. all right, elise, those on the ship there and doing some mild weather in the city, albeit cool other parts of the bay area, including here in the south bay that we are taking a look at, saw temperatures staying steady. our meteorologist rosemary oroczo joins us now live with a look at what's ahead for the weekend. and any chance of a warm up here? rosemary, no, not for the weekend. heather, we are going to remain below average when it comes to the temperatures. but like you said, at least some blue sky over areas of san francisco. and there is a view of the golden gate bridge, a

slow clearing day for the coast as well as inside the bay and for the coastline. we're still partly cloudy and the onshore breeze kicked in and has turned on. and up through fairfield for the gusts now is about 35mph at this time. as expected, the breezy conditions for the afternoon. if you're going out to the giants game, make sure that you bring on the thicker coat. meanwhile most areas around the bay at least a little bit cooler compared to yesterday. even the inner east bay. but one area that is enjoying warmer weather today in the north bay santa rosa is up by eight degrees. napa, up by two. santa rosa, almost 80 degrees outside your door, but then you get close to the coast for 57 at half moon bay and for the inner east bay, 80 degrees. brentwood in the south bay is 68 over san jose. a few more numbers here for you. so again, depending on where you're at, you could be 73 in ross, you could be 82 in windsor. so we shift to the inner east bay. you could be 64 in danville, you could be 77 in clayton. so a

typical summer like pattern out there, although we are all a little bit below average. giving you a look here at tomorrow morning where we expect the upper 40s to upper 50s to start your day once again mostly cloudy patchy drizzle and then into the afternoon areas along the coast into san francisco a few degrees below the average but you take a look at livermore, 74 expected for you tomorrow when you're typically 88. this time of year. a better look at the weekend and the extended forecast and the possibility of some warmer weather coming our way coming up. all right. i like the sound of that possibility. rosemary, thank you. all right. we're learning more this afternoon about a new drug that was approved by the fda to combat alzheimer's. how lacombe is targeting the beginning stages of the disease and what could be done to catch it early. also, resources for those who serve. we'll have a live interview coming up about the event in santa clara county aimed at connecting veterans with a wide range of services martial arts is my passion. i work out whenever i can.

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people living with the early stages of the disease, according to the alzheimer's association, every 67 seconds. think about that. every 67 seconds, someone here in the us develops alzheimer's disease. it's estimated that half a million people will be diagnosed here in the us alone. this year. and now looking approved this week by the fed, by the fda, showing promise for patients, slowing the progression of the memory robbing disease. for more now, we're joined by claire de, chief program officer for the alzheimer's association here in california. thank you so much for being here. explain how this drug works and why it's so promising. yeah, thank you so much. so this drug is designed to work for people with early alzheimer's disease or mild cognitive impairment due to alzheimer's disease. and that's an important distinction because it addresses the amyloid, the beta amyloid in the in the

brain. one of the key hallmarks of alzheimer's disease and what can be does is it works to target that that beta amyloid plaque reducing the potential for cognitive functional decline in people in those earliest stages. so in our brains that that plaque builds up and what this drug is designed to do is to increase that function. yeah, we're seeing that plaque buildup. how much did it slow the growth of these plaques? so it showed in there phase three clinical trial that it actually delayed that cognitive decline by about 5.3 months. and this is compared to the placebo. after 18 months of treatment. so this is a it's an important thing to talk about because people think, well, five, five months. but that's an important time for people in those earliest stages to continue to function independently to make their own decisions, to make decisions

about care planning and to live right time to be with their families, to know who their loved ones are. yeah let's just discuss symptoms here of alzheimer's, because really the key is to catch it early. so if you notice a loved one maybe struggling to come up with correct words or names, they might also be unable to remember names of new people. they might also have difficulty performing task and work or social settings , losing or misplacing objects, trouble planning or organizing. so if you folks at home are seeing some of those signs in their loved ones, what should they do if they see these warning signs? yeah, they should absolutely not ignore them.nd think what's really important to think about when you think about all of these signs that you that you put up there is what's a change? what's different from where the person was six months ago or even 12 months ago? if someone's always had difficulty, remember remembering names. that's not something to be concerned about. but if it's if it's a change from their functional level, then it's

important to have a conversation with that person. not an easy thing to do. and we have some tips on how to do that. but most importantly, talk to your general practitioner. talk to your physician. yeah, it really is important to point out what you said, which is just don't ignore it. you know, have a discussion with the person and as you mentioned, their doctor. so back to this drug, it is for people with early forms of the disease as you talked about. do we know how many people fall into that category? oh, that's a really good question. i mean, i think one of the challenges that we have is that about 50% of people living with alzheimer's disease have never been formally diagnosed by their physician. again another reason why we shouldn't ignore these signs and we know why people do the stigma around the disease, the hesitation in in sort of admitting that they're having trouble. so i think it's really hard to tell exactly how many patients we're talking about. but i think what's important is that the earlier we talk about it, the more we think about talking to our physician, the more opportunity there's going

to be for that person to actually benefit from a treatment. yeah. before i let you go, though, while all of this sounds great, there is a really important factor here, and that is cost. and boy, this drug is really expensive. it is. it is an expensive drug. and cms, the centers for medicare and medicaid services, yesterday did announce that they are going to cover it. we don't know exactly what that looks like, but and we will learn more about that as it goes as we go. but i think, you know, the other thing is that's why we want it to be covered by insurance. we know that insurance will potentially lead the way with also covering this medication once cms has made that distinction. so that's all good news for patients that could benefit. and i think it's also worth noting, you know, this is not a cure. this is only for people with alzheimer's disease. so there's a lot of other really important work that's got to go on in the field, too. but it is a historic day to recognize this, that we

actually have a disease modifying drug. yeah, and no doubt about it, that work will continue. claire, really appreciate your time this afternoon. thank you. thank you . coming up here on the four, a benefit happening tonight. we'll be shining a light on a bay area organization that provides a unique therapy for those who are struggling with alzheimer's and dementia. how the group connected horse uses equestrian connections to help those in need of memory care

program that uses horses to help those affected by dementia. connected horse started back in 2015 to support people facing memory loss along with their caregivers during workshops, trained facilitators guide interact between horses and participants who often report a greater sense of awareness and confidence. because of those connections. tonight's benefit

is called lassos with love, and it will feature performers from cavaliere and cirque du soleil. for more on this program and the event happening tonight, we're joined by paula hartl, a co-founder and president of connected horse. and nancy anselmo, a co-founder of the organization and educational director. thank you both for taking the time here today. paula let me start with you and talk about what these interactions look like between the people with early stage dementia and the horses and how do they benefit from those connections. great. thank you for having us. and we're thrilled to be celebrating our program and all of our participants tonight. i think briefly, it's about the horses, the teacher. and so we have our participants, those people that have a diagnosis of dementia or mild cognitive impairment and their care partners together with the horses. and we're in this beautiful barn today where at five star equestrian center

is celebrating. but we also do workshops here. we have one on sunday, and it's just about using the benefits of the horse to allow people to focus on being in the moment, to focus on what nonverbal communication looks like and to bring the pair together so that they're doing something new together. it's just we call it the magic and you really have to see it to believe it. let's get a better sense of what that that magic is all about here. i want to play for everyone a description here from one of the participants in one of your workshops describing one of those interactions with the horses, the horses are calm , calm and serene and i felt truly blessed because when paul and mattie and i would stand together, i'd say nine out of

ten times the horse would come directly to me. it's like they sensed that i needed their presence in my life, and it gave me a great deal of strength. and as sentence, which you don't always get with this disease and so, nancy, i want to ask you here, what was it that prompted you to believe in the first place that these sorts of interactions with horses would benefit those who are facing memory loss? well, paula and i are both lifetime equestrian, and we work with older adults in our professional life. and we thought of courses of health, all these other populations of children with disabilities and veterans and all types of folks. why couldn't they help people living with dementia and their care partners? and so we decided why not try it? and that's why we went to stanford and did our research first. and uc davis, with the center of equine health

and the alzheimer's disease school, so we could get some data that would really support our hypothesis. and it did. and now we're helping people and we're really excited to have our first inaugural fundraiser this evening. yeah, it sounds like it's going to be a lot of fun, paula. i think another important aspect of your program that people should understand here is that you really bring a person who is dealing with dementia. you bring their care giver into the fold here for these workshops. why is that so important to do? well, it's important for us and nancy and i have been working in in the aging field for a long time. and the diagnosis of dementia is really a family disease, right? so it impacts the whole family. it's a journey together. and so when we started this program, we felt it was really important and not done very often. if at all. right, nancy, to bring the person who has a diagnosis in the care partner together for equal to work together on how

are we going to be on this journey together. right. and so that you're not just defined by your diagnosis, you're defined by building relationships and staying connected in the community. one of the things that courses are beautiful at is they're the great equalizer because they don't care if you have a diagnosis of dementia. they don't care if you're old or young. they just want to be connected with you. and so our care partners and people that have a diagnosis of dementia start to see that they don't have to be defined by their roles, whether their role is a care partner as a person with a with a medical diagnosis, whether there's ageism in their being impacted by their community, by age. the rse shows them that really if you just stay connected in the community, you stay connected with each other, that you can continue to have a really beneficial life. and feel comfortable to try new things together. and so where do the

horses that you use for the workshops come from, or how do they come to you? yeah, all different kinds. so we are